ABYC launches new online certification course

The American Boat & Yacht Council (ABYC) has announced the launch of its latest online course offering: the ABYC/MRAA Service Management Certification. In collaboration with the Marine Retailers Association of the Americas (MRAA), ABYC developed a shared certification exam and written study guide to meet the highest industry standards. Supporting the certification, this new online course, developed in partnership with Yamaha Marine, provides a comprehensive visual guide to real-world management practices.
The ABYC/MRAA Service Management course covers best practices in service business operations, staffing marine trades and effective communication. It also offers problem-solving and conflict resolution techniques. Marinas, boatyards, engine shops, and marine dealerships will benefit from these skills, elevating their service departments’ performance standards. The ABYC/MRAA Service Management Certification is now available for enrollment. Click here for more information or to register for the course.