Serving customers and employees

August 31st, 2023

Running a successful business means being on the same team as your customers and employees. During the busy season, this can be challenging. I was reminded of this by my son who works at a restaurant that’s open seven days a week. The food is wonderful and the place is always packed, but the restaurant […]

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The right tools

July 1st, 2023

As a serious gardener, I think a lot about tools. Gardening in Minnesota is not for the faint of heart. Preparing the beds, pruning, weeding, planting and harvesting all happen in a relatively short period, so choosing the right tools, using them properly and keeping them in peak condition is critical to a successful harvest. […]

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At what cost

May 1st, 2023

It’s important to think hard about your bottom line when you’re in business. You won’t be profitable or stay in business very long without keeping track of your expenses and revenues. It’s also true that fixating on your costs and cutting too many corners can create expensive mistakes.  This issue is about ensuring your shop’s […]

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Creative risk is messy

March 1st, 2023

My brother is a wacky painter. A lot of his art is filled with blurry faces and unfinished bodies. Some of his paintings show finer techniques, but he says he prefers to take a “messy approach” to potentially achieve a more creative result than “something that matches a couch.” Being proficient at the nuts and […]

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IFAI Expo keynote speaker Mark Scharenbroich: “acknowledge, honor and connect” with employees and customers

October 16th, 2018

Keynote speaker Mark Scharenbroich has straightforward advice for growing a business: Make a true connection with employees and customers and positive results will follow. Scharenbroich shared his humor and motivational wisdom with a packed room at IFAI’s 2018 Expo annual meeting October 16. Rain, wind and cold outside the Kay Bailey Hutchison Convention Center in […]

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