Understanding the Sunbrella® Warranty Expansion

Published On: March 28, 2024

By: Brandon Hughes, Sunbrella Care Team

We stand behind all of our fabrics with a comprehensive warranty, so you and your customers can enjoy Sunbrella fabrics with peace of mind.

To shed light on our enhanced warranty coverage, Brandon Hughes of the Sunbrella Care Team has answers to key warranty questions.

What are the details on the enhanced Sunbrella warranty?

Our enhanced warranty coverage now includes labor* in all categories, including residential and commercial upholstery, and shade and marine applications, in select instances when replacement fabric may be needed. We’re confident in our fabric offerings and an expanded warranty allows us to better support our partners, consumers and industry as a whole.

What hasn’t changed with the Sunbrella warranty?

While we’ve enhanced our coverage with the addition of labor costs, the primary elements of all Sunbrella warranties remain unchanged. Our shade and marine warranties still protect against fabrics becoming unserviceable due to loss of color and strength from normal usage and exposure, including sunlight, mildew and atmospheric chemicals. And, as always, our Sunbrella Care Team is here to help our partners navigate any challenge, even outside of our own products or areas of coverage. If we don’t know the answer, we’ll work to find it, or connect you with someone who does.

Fast fact

Beginning January 1, 2021, Sunbrella Shade, Marine, and Upholstery Warranty began covering labor costs. These warranty enhancements are retroactive. This includes any product purchased within the entire warranty period.

Why is care & cleaning important when it comes to the warranty?

Routine care and cleaning of any application is paramount to keeping it serviceable and central to helping identify whether a claim is valid or an application simply needs a good cleaning. As such, educating consumers about proper care and maintenance of our products is essential.

We have comprehensive cleaning guides available to help:

We’re here to help

If you aren’t sure if an issue is under warranty or have other questions, call us at (336) 221-2211. We are here for you and your customers, and ready to help however we can. Family-owned Glen Raven®, and by extension, Sunbrella, lives by its values of integrity, fairness, and loyalty. Because at the end of the day, we stand behind our products, and we stand behind our partners. Now, and always.

If we don’t already know the answer, we will do everything we can to find a solution—because we believe it’s the right thing to do.

What’s needed to file a claim?

To expedite warranty claims, claimants should have the following information.*

  • Install date
  • Fabric style & yardage
  • Invoice or receipt
  • Roll case number, if available
  • Style numbers

Breakdown of Associated Costs:

  • Labor rates
  • Hours

*We recognize that consumers may not have some of this information and we’re here to help. The last item is especially valuable and required for the addition of labor costs to our warranty coverage. We rely on our partners and claimants to help us determine the exact amount needed (up to $40/yard for upholstery, $65/yard for shade and marine) to cover issues.

Brandon Hughes, Sunbrella Care Service Manager

Brandon began his journey at Glen Raven in 1993 working as a fabric lab technician. He joined the Sunbrella Care Team soon after and has spent the time since supporting customers with his expert knowledge to ensure a great experience with Sunbrella fabrics. He brings the Sunbrella core values to life by providing the highest level of service. When he’s not working with customers, Brandon enjoys spending time with his family, camping and traveling to new places.