Marine fabricators discuss their best forms of defense

By Michelle Miron

Most businesses have encountered these people at least once: impossible-to-please customers who make life miserable for everyone who has to work with them. Maybe they are disrespectful to you and your employees. Maybe they demand price breaks where none are due. Or perhaps they critique every little detail, seeking things to complain about. 

The dilemma is that difficult customers sometimes have to be tolerated—not only for […]